Job Vacancies

Staff at Benmar House and our Outreach provisions across the North East work hard to support our service users. We provide a warm welcome, a friendly ear and various services and information.

MSRRF have a large self-employed Fitness and Therapy Team who are all fully qualified, DBS checked and fully insured in their field of expertise. However, we continue to look for opportunities to expand our team and build on our existing bank of therapists and instructors.

If you would like the opportunity to have a look around our main service facilities at Benmar House and hand in your CV, please call 01670 505 829 and a member of staff will be happy to meet with you.

Volunteer Manager

  • Job title:  Volunteer Manager (Temporary Post)
  • Responsible to:  Charity Manager
  • Primary Job Purpose:  To coordinate and manage a volunteer programme to support services and activities provided by MS Research and Relief Fund.
  • Hours:  Part time15 Hours per week (Flexible)
  • Salary:  £25000 per annum (pro rata)
  • Term: 6 Months
  • Date Published: 13/03/2019
  • Closing Date: 03/04/2019

Based in Morpeth, Northumberland, MS Research and Relief Fund (MSRRF) is a national charity that aims to improve the quality of life of people affected by Multiple Sclerosis (MS). MS is a chronic disease of the central nervous system that affects more than 100,000 people in the UK and is the most common disabling condition among young adults.

In our Morpeth based main service centre and nine outreach groups scattered around the North East, we provide complementary therapies, physiotherapy sessions, social activities and gentle exercise classes, completely free of charge, to people with MS and their primary carers. We currently have more than 800 locally registered service users. We also offer grants nationally, for aids and adaptations and respite care, provide advice and information services and support research into MS. We receive no statutory funding, so rely entirely on legacies and donations to provide our services.

We are now seeking a Volunteer Manager to help us recruit, engage and retain a new stream of volunteers who will be key to supporting our charity’s ambitions for growth.

Job Description

Main purpose of the role

We are looking for someone with experience of recruiting and retaining volunteers and who has exceptional communication and stakeholder management skills. This work will focus on the recruitment of volunteers with a particular focus on different aspects of the charity’s work including but not limited to: Fundraising, Events, Service Development and Administration.

The aim is to develop good practice, robust policies and effective communications to reach volunteers and to develop a process that can be replicated across the wider work of the MSRRF network.

Job Responsibilities

Recruitment Strategies

  • Develop and implement a volunteer recruitment strategy that will deliver in excess of 50 engaged volunteers to ensure the operational needs and outputs of MSRRF.
  • To recruit volunteers as a key element of the Charity’s Development Strategy.
  • Identify both local and regional channels for recruitment including relevant membership organisations.
  • Build and maintain strategic relationships with a wide range of volunteer sources, ensuring regular engagement.
  • To undertake effective tracking and evaluation of all recruitment activity.

Engagement & Communication Strategies

  • Ensure that effective induction programmes that support the needs of volunteers are developed in conjunction with the Charity Manager and teams within MSRRF.
  • Deliver an engagement strategy that ensures volunteers have a rewarding experience whilst effectively contributing to MSRRF’s overall development.
  • Establish and manage effective channels of communication, with the MSRRF Team, to our volunteer network to ensure they are informed and able to act as ambassadors for MSRRF.
  • Undertake appropriate insights work with volunteers including satisfaction surveys, to establish best practice.
  • Promote volunteering, internally and externally in collaboration with MSRRF staff, and ensure that the impact of volunteers is celebrated.

Making MSRRF a charity of choice

  • Enhance the experience of volunteering at MSRRF by delivering robust policies, together with effective engagement and communication programmes, so that volunteers enjoy what they do and can feel proud of their contribution.
  • Create internal promotional campaigns with MSRRF staff to enable volunteers act as ambassadors.

People Management

  • Working with MSRRF staff and outreaches to ensure that volunteers receive the appropriate level of professional support and guidance.
  • Ensure volunteers are engaged with the work of MSRRF; increase their understanding of our work, service users, supporters and the role and responsibilities of volunteers.    
  • Ensure volunteers are inducted and trained locally.
  • Develop and implement a recruitment and selection process for potential volunteers to ensure the best match between the skills, qualification, and interest of the volunteers and the needs of the charity.
  • Identify volunteer assignments that provide meaningful work for volunteers and write the volunteer role descriptions in consultation with staff as appropriate.
  • Ensure that the risks associated with each volunteer position have been identified in risk assessments available to all volunteers and that control measures have been identified. Ensure that volunteers work in a safe, healthy, and supportive environment in accordance with all appropriate legislation and regulations.

Decision-making and Problem-solving

  • Manage volunteer projects and initiatives drafting programme specifications, project planning and monitoring and meeting objectives and key milestones.
  • Support Charity employees (if requested) to resolve conflict and deal with any complaints.
  • Ensure that Disclosure & Barring service checks are undertaken.

Person Specification

The post-holder should be able to demonstrate that they have the skills and experience in each of the following areas:

Essential requirements specific to this post:

  1. Evidence of practical experience of recruiting, managing, motivating and supporting volunteers.
  2. Experience of project management/delivery.
  3. Experience of monitoring and evaluation.
  4. Knowledge and experience of reviewing and recording qualitative outcomes for service users and volunteers.
  5. Knowledge and understanding of issues faced by groups traditionally seen as marginalised.
  6. Experience and knowledge of the legal aspects of volunteering.
  7. To be able to understand and be understood by different groups and individuals in various situations.
  8. To be able to form good working relationships with volunteers, staff, service users and key stakeholders.
  9. To be able to plan and organise your own workload and manage your time.
  10. To be able to set up and maintain appropriate systems for the management and accurate recording of your work and the progress of others.
  11. To be competent in the use of IT packages (Microsoft Word, Excel and email) and Social Media.
  12. To have an understanding of the ethos of the voluntary and community sectors and the context within which they work.
  13. To have the ability to effectively work with people regardless of their ethnic, cultural, social backgrounds, their gender, age, religious belief, disability and sexual orientation.

Desirable requirements specific to this post:

  1. Knowledge and understanding of MS.

How to Apply

Please email your CV and a covering letter to Amy Dunn at The closing date for applications is 03/04/2019.